Premiere Medical Center

I cannot recommend this practice to anyone. A few weeks ago, my annual physical was canceled because my physician had a meeting. I was traveling for work and couldn’t immediately reschedule. While I was away, another physician in the practice refused to refill my long standing prescription unless I came in for an in person visit. No one from the office bothered to tell me. I only found out because my pharmacy informed me the refill had been denied. I then had to call the office myself just to figure out what happened. Since my regular physician wasn’t available, I scheduled with Dr. Hernandez. My appointment was at 3:15 p.m. I arrived on time and sat in the waiting room for over 30 minutes. I was finally taken to an exam room, where I then waited another 31 minutes without anyone checking on me or offering an explanation. When I finally spoke up, the two nurses simply told me other patients were ahead of me. There was no apology and no concern whatsoever for my time. I explained that I needed to leave to pick up my child from school. Instead of trying to accommodate me or apologizing, I was essentially pointed toward the door. The front desk receptionist is, without question, the rudest medical office employee I have ever dealt with. I asked for my copay to be refunded since I never saw a physician. Her response was that I would have to wait for a manager to call me “in a few days.” Again, no apology, no attempt to resolve the issue, just a dismissive and hostile attitude. Unfortunately, this wasn’t even my first bad experience with her. On a previous visit, someone parked behind my car and blocked me in because the office has no valet or parking management. When I asked for assistance, she flatly told me there was nothing she could do. I even tried to have the vehicle towed but needed help locating the building manager. She refused to provide any information or even ask one of the physicians for assistance, saying they were too busy. I was simply left stranded. The entire office operates as though patients are an inconvenience rather than the reason the practice exists. Communication is terrible, customer service is nonexistent, and no one seems to care how patients are treated. My wife takes the exact same medication through a different physician, and her doctor has never required unnecessary in person visits simply to continue a stable prescription. From canceled appointments, denied prescriptions without notice, excessive wait times, rude staff, and complete indifference to patients, this has been one of the worst experiences I’ve ever had with a medical practice. There are too many physicians who actually value their patients to waste your time here. I would strongly recommend taking your healthcare elsewhere.

Couldn’t have a more kind, attentive doctor.

Dr Stark is a fantastic person . In Jesus name let Dr. Stark continue to help us.